Returns & Refunds
Updated: September 22, 2026
Return Window
Return requests must be initiated within 30 days of confirmed delivery.
Condition Requirements
For change-of-mind returns, items must be unused, unwashed, undamaged, complete, and in original packaging where reasonably possible. These conditions do not limit your rights for damaged, defective, or incorrect goods.
Hygiene Boundary
A razor loaded with a blade, or a Harbor brush whose knot has touched water, soap, shaving product, skin, or facial hair, is not returnable unless defective. This boundary is strict.
Non-Defective Returns
- Original outbound shipping is not refunded.
- Return shipping is the customer's responsibility.
- A 15% restocking fee may apply.
Defective or Wrong Items
Defective or incorrect items are handled with an appropriate repair, replacement, or refund in accordance with your applicable consumer rights. Store credit is offered only if you choose it.
Reasonable variation in finish, texture, anodizing color, and crystalline grain pattern is inherent to our materials and manufacturing process and is not considered a defect.
Lost or Damaged Deliveries
If your parcel has not arrived or an item arrives damaged, contact support@ormixa.com with your order number. For damage, please include photos of the item and packaging if available, and keep the packaging while we review the issue.
We handle the carrier enquiry and work with you on an appropriate replacement or refund. You do not need to buy additional shipping protection to receive help. Any claim we make with the carrier is separate from your rights against us and does not make your remedy dependent on the carrier paying us.
For confirmed transit damage, we cover any return shipping we require and do not charge a restocking fee. No return is required for an item confirmed lost in transit. Your statutory consumer rights are unaffected.
International Returns
International returns do not refund duties, VAT/GST, brokerage, or customs charges already incurred.
Refused and Abandoned Parcels
Refused parcels, customs failures, abandoned parcels, and incorrect-address returns may be subject to deductions for outbound shipping, return shipping, customs charges, handling charges, or disposal charges from any refund.
Refund Processing
Approved refunds are processed within 5–10 business days of receiving a required return, or of refund approval when no return is needed, including confirmed lost parcels. Any shorter deadline required by applicable law takes precedence. The refund is issued to the original payment method used at checkout. Your bank or card issuer may require an additional 1–3 business days before the credit appears on your statement.
To initiate a return, contact support@ormixa.com.
All product warranties, refunds, and customer service are provided solely by ECE Innovate Homes LLC, 1207 Delaware Ave #3186, Wilmington, DE 19806, USA.