Frequently Asked Questions

The Vector accepts any standard double-edge (DE) safety razor blade. There is no proprietary cartridge or blade format. We recommend starting with a mid-range blade like Astra Superior Platinum or Personna, then trying sharper options like Feather once you find your preferred setting.

TC4 (Grade 5) titanium is lighter (60 g vs 104 g), stronger, and completely corrosion-proof. 316L stainless steel is heavier with high corrosion resistance. Both are CNC-machined from solid billet.

Because the budget goes into the metal and the machining instead. Every dollar in the price tag covers TC4 titanium alloy and CNC precision. The name lives on the packaging; the tool itself is unbranded metal.

Yes. We install and cure the knot by hand before shipping. The Harbor is a finished, ready-to-use brush — not a DIY kit. The knot is permanently installed and is not user-replaceable.

Harbor handles are CNC-machined from TA2 commercially pure titanium or 6061 aluminum alloy. Both are solid metal throughout — no plating, no plastic cores.

TA2 pure titanium forms a unique crystalline grain pattern during our thermal processing step. The surface texture you see is the internal grain structure of the metal itself — not a coating or applied finish. This means every TA2 Titanium Line handle has a one-of-one pattern that cannot be replicated, even by us. Variations in crystalline density, direction, and scale are inherent to the process and are not defects.

Harbor brush builds require 24–48 hours of curing time after knot installation before they enter the shipping queue. This is a standard finishing step to ensure the knot bond is fully set.

We currently ship direct to all United States destinations (50 states and territories), Canada, Australia, New Zealand, Singapore, and Japan. Orders to the UK are not available at this time.

United States (all 50 states and territories): free shipping on every order, no minimum. Canada and Australia: free on orders $99+ USD, $9.90 flat rate under $99. Non-core destinations (NZ, SG, JP): $15.00 flat rate. Import duties, taxes, and customs handling for international orders are the buyer's responsibility unless prepaid at checkout.

All ORMIXA products are dispatched from our partner factory in Guangzhou, China. Ready-to-ship razors and accessories normally dispatch within 1–3 business days after payment clears. Harbor brush builds add a 24–48 hour curing window before entering the shipping queue. Cross-border carrier transit to the United States is typically 14–21 days, so door-to-door is 15–24 calendar days (handling + transit) for in-stock orders.

Return requests must be initiated within 30 days of confirmed delivery. Items must be unused, unwashed, undamaged, complete, and in original packaging. Hygiene boundary: a razor loaded with a blade, or a brush whose knot has touched water or skin, cannot be returned unless defective.

Approved non-defective returns may be subject to a 15% restocking fee. Original outbound shipping is not refunded, and return shipping is the customer's responsibility.

All product warranties, refunds, and customer service are provided solely by ECE Innovate Homes LLC (1207 Delaware Ave #3186, Wilmington, DE 19806, USA). Email support@ormixa.com for warranty claims, return requests, or order issues.

ORMIXA offers a limited lifetime warranty on metal components for the original purchaser with proof of purchase. Coverage applies to verified defects in materials and workmanship under normal intended use. The warranty does not cover normal wear, cosmetic changes, drops, misuse, modifications, or third-party parts.

No. Harbor is sold only as a configured brush build. Knots are not standalone retail products. DIY knot installation or removal voids the warranty.

Charges will appear as ORMIXA.COM on your card or bank statement. Payments are processed by Stripe on behalf of ECE Innovate Homes LLC.

Yes. You can complete your purchase without creating an account. Guest buyers receive a tokenized tracking link by email after dispatch.

Orders containing a Vector razor include a complimentary LEDGER Blade Assembly (sample pack of 5 DE blades). Orders with a discounted merchandise subtotal of $169+ include a complimentary VAULT Blade Bank. Gift color is subject to availability.